By Perry, 3 years and 2 months ago

Connection restored

Today I took my old RCA modem back to Comcast and exchanged it for a new one, a Terayon modem, and when I came home and installed it using the installation software, it would not connect. So I called the tech support line and was told that it had to be provisioned before I would be able to use it. We attempted to do that via their standard process, but that didn't work. Therefore I had to wait for the issue to be escalated and provisioned remotely. I left the modem on and walked away to watch the football game.

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By Perry, 3 years and 2 months ago

Flaky Internet Connection

Since Thursday, the 1st, my connection to the Internet (Comcast) has been erratic. It appears that activities that don't place too much demand on the connection usually work, but if I call upon the service to do something that places a sustained load on the system, then the connection drops for a minute or two and then reconnects after «getting its breath.» Therefore I've been unable to upload the podcast that Juan Gutierrez and I did on Thursday, though I've tried at least 10 times to do so, and I can't sustain a conversation with Skype because of the connection dropping. Even surfing to different web sites causes the connection to drop. Since I have my email program set to check for new mail every 10 minutes and since it only checks 3 accounts, that doesn't seem to cause the connection to drop but anything that requires sustained use does. In fact, I'm not sure this post will be successfully sent to Blogger, but I'll soon find out.

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